Privacy Policy

1. Introduction

Welcome to The Velvet Knot. We value your trust and are committed to protecting your personal information. By using our website and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Name
• Email Address
• Mobile Number
• Billing Information
• Booking Details
• Location Information (when permitted)
• IP Address and Browser Information

3. How We Use Your Information

• Process hotel, resort, and venue bookings.
• Respond to enquiries and customer support requests.
• Send booking confirmations and updates.
• Improve website performance and user experience.
• Provide promotional offers and marketing communications (with consent).
• Prevent fraud and maintain website security.

4. Cookies

We use cookies and similar technologies to improve website functionality, remember user preferences, analyze traffic, and enhance your browsing experience.

5. Sharing Information

We do not sell your personal information. Your information may be shared only with:

• Hotels and Resorts
• Event Venues
• Wedding Service Providers
• Payment Gateway Providers
• Government Authorities where legally required

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Your Rights

You may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Withdraw marketing consent.
• Contact us regarding your privacy concerns.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our Contact Us page or email us at your official support email.

Last Updated: July 2026